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Disconnection Policy

What if I am Disconnected from the Casino while Playing?

Unfortunately, communication problems over the internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that protects our Members from unjustifiable loss, while eliminating the possibility of intentional disconnection and system abuse. 888.com's Disconnection Policy states that: Should a Member be disconnected when playing, the Member will be automatically prompted to continue the interrupted game upon reconnection to the Casino. If automatic prompting does not occur, the member can click on the icon of the game from which he was disconnected to complete the game.
Continuing a game that was played on a public table will be done on a private table after the reconnection.

The following Disconnection Policy applies to all Member's using 888.com's Software Download Versions and all Flash Versions, for each of the following games: BlackJack, Slot Machines, Roulette, Video Poker, Baccarat, Craps, Caribbean Poker, Keno, Pai-Gow Poker.

BlackJack:
Should a disconnection occur before pressing the Deal button, but after a bet was placed, your bet will be returned. In all other cases, you will be able to complete the disconnected game after reconnection.

Slot Machines:
Should a disconnection occur before pulling the lever, but after a bet was placed, your bet will be returned. Should a disconnection occur after a bet was placed and the lever has been pulled, the play will continue. After reconnecting you will be able to see whether or not you won your bet in the game’s history table.

Roulette:
Should a disconnection occur after you have placed a bet and pressed the spin button, play will continue. After reconnecting you will be able to see whether or not you won your bet in the roulette history table.

Video Poker:
Should disconnection occur after the player has placed money in the Credit Box, but before selecting the amount of coins desired for the next round, the money is returned to the player's Bankroll. Should a disconnection occur after the player has placed a bet, but before clicking the "deal/draw" button, the bet is returned to the player's bankroll. Should a disconnection occur after the player has clicked on the "deal/draw" button, but before the player has selected the cards to be held, you will be able to complete the disconnected game after reconnection.

Baccarat:
Should a disconnection occur at any time during the game, play will continue. After reconnecting you will be able to see whether or not you won your bet in Baccarat’s history table.

Craps:
If you have placed a bet on the table, but have not yet rolled the dice, your bet will be returned. If a disconnection occurs after the dice are rolled, all removable bets (bets that may be cancelled by the player) will be returned, with the exception of the bets which have a statistical advantage for the player (for example: a Don't Pass Line Bet when a Point has already been established, or a Don't Come Bet after it has been transferred to one of the points).
In all other cases, you will be able to complete the disconnected game after reconnection.

Caribbean Poker:
Should a disconnection occur before pressing the Deal button, but after a bet was placed, your bet will be returned. In all other cases, you will be able to complete the disconnected game after reconnection.


Keno:
If you have placed a bet on the Keno Machine, your game(s) will be played out for you automatically upon disconnection. Once re-connected to 888.com you will be able to see whether or not you won your bet in Keno’s history table.

Pai Gow Poker:
Should a disconnection occur before pressing the Deal button, but after a bet was placed, your bet will be returned. In all other cases, you will be able to complete the disconnected game after reconnection.