This FAQ applies to the following brands; click a logo for details:
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888casino. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888casino click here.
"Your Account has been Temporarily Disabled"
Either
- You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
- Your account may currently be disabled.
Please check your emails to see if our Operations Department have contacted you recently.
or
- You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Due to recent version updates we kindly ask our Play Money players to re-register"
Your Play Money account has been disabled due to a software upgrade. For more information click here.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your software is out of date please reinstall"
Your current software version is out-of-date (You will be prompted with a pop-up, upon login, asking you to re-install). For more information click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888poker. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888poker click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
Alternatively, contact our Member Support Department via the 'Contact us' form.
* If you are resident in New Jersey (US) please click here.*
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
* If you are resident in New Jersey (US) please click here.*
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
Also, for a list of our many ongoing promotions, please click here
* If you are resident in New Jersey (US) please click here.*
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
Also, for a list of our many ongoing promotions, please click here
* If you are resident in New Jersey (US) please click here.*
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Alternatively, please click here for details regarding our 'Member Support' telephone number.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
* If you are resident in New Jersey please click here.*
To close your account (for reasons NOT related to responsible gaming), please select one of the following:
How to close your 888 account (Online)
1. Log into our cashier here.
2. Finally, select the option 'Close my account' and click 'Submit' (see below).
Note: If you wish to request a Take a break/Self Exclusion period, click here for further details.
How to request an account closure using our 'Contact us' form
Click here to be presented with a 'Contact us' form.
Ensure that the Subject reads 'Account Closure Request'.
Within the 'Description' field, provide the following details as registered with 888:
- Your full name
- Your full home address, including the City and Post Code
- Your email address.
We would also appreciate an explanation of why you chose to terminate your account. This will help us understand your expectations and work towards meeting them.
Once the above request/details have been submitted, please allow up to 48hrs for your account to be closed. Upon completion, we will proceed to send you an account closure confirmation via email.
Note: If you wish to request a Take a break/Self Exclusion period, click here for further details.
To view our Withdrawal Policy please click here.
To view our Withdrawal Policy please click here.
To view our Withdrawal Policy please click here.
To view our Withdrawal Policy please click here.
To view our Withdrawal Policy please click here.
To request an account reopened, where the closure was initially applied at the request of the account holder, please contact us directly.
For our contact details, simply click on the relevant brand below:
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888.com account:
In order to request your account reopened, please call us directly.
For 888casino's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888casino account:
In order to request your account reopened, please call us directly.
For 888poker's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888poker account:
In order to request your account reopened, please call us directly.
For 888sport's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888sport account:
In order to request your account reopened, please call us directly.
For 888games contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888games account:
- Your full name
- Your full home address
- Your registered e-mail address
Note: We reserve the right to refuse the reopening of an account for any reason and at our own discretion.
