Following the easing of COVID-19 lockdown measures, we are striving to promptly reinstate all our customer support services.
Until such time, some services will be available for limited business hours and it’s possible that the period it takes us to reply to your email, chat or phone call, may be longer than usual.
The situation has proved testing for most companies; however, you can be confident that our Customer Support will endeavour to continue providing the unrivalled level of service you’ve become accustomed to at 888.
For an immediate solution to your query, we suggest that you first browse other sections of this Online Help, where most frequently asked questions are answered.
Alternatively, please use the ‘Contact us’ form to email our Customer Support Department directly.
Your membership is truly valued, and we sincerely apologize for any inconvenience caused during these challenging times.
This FAQ applies to the following brands; click a logo for details:
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888casino. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888casino click here.
"Your Account has been Temporarily Disabled"
Either
- You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
- Your account may currently be disabled.
Please check your emails to see if our Operations Department have contacted you recently.
or
- You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Due to recent version updates we kindly ask our Play Money players to re-register"
Your Play Money account has been disabled due to a software upgrade. For more information click here.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your software is out of date please reinstall"
Your current software version is out-of-date (You will be prompted with a pop-up, upon login, asking you to re-install). For more information click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888poker. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888poker click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
Alternatively, contact our Member Support Department via the 'Contact us' form.
* If you are resident in New Jersey please click here.*
To close your account (for reasons NOT related to responsible gaming), please select one of the following:
How to close your 888 account (Online)
1. Log into our cashier here.
2. Finally, select the option 'Close my account' and click 'Submit' (see below).
Note: If you wish to request a Take a break/Self Exclusion period, click here for further details.
How to request an account closure using our 'Contact us' form
Click here to be presented with a 'Contact us' form.
Ensure that the Subject reads 'Account Closure Request'.
Within the 'Description' field, provide the following details as registered with 888:
- Your full name
- Your full home address, including the City and Post Code
- Your email address.
We would also appreciate an explanation of why you chose to terminate your account. This will help us understand your expectations and work towards meeting them.
Once the above request/details have been submitted, please allow up to 48hrs for your account to be closed. Upon completion, we will proceed to send you an account closure confirmation via email.
Note: If you wish to request a Take a break/Self Exclusion period, click here for further details.
To request an account reopened, where the closure was initially applied at the request of the account holder, please contact us directly.
For our contact details, simply click on the relevant brand below:
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888.com account:
In order to request your account reopened, please call us directly.
For 888casino's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888casino account:
In order to request your account reopened, please call us directly.
For 888poker's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888poker account:
In order to request your account reopened, please call us directly.
For 888sport's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888sport account:
In order to request your account reopened, please call us directly.
For 888games contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888games account:
- Your full name
- Your full home address
- Your registered e-mail address
Note: We reserve the right to refuse the reopening of an account for any reason and at our own discretion.
This FAQ applies to the following brands; click a logo for details:
If you've received a bonus offer from 888casino and have yet to see this bonus reflected on your bankroll balance, this may be due to one or more of the following reasons, depending on the bonus type.
- To view specific terms and conditions which apply to our Welcome Bonus, please refer to our Bonus Policy.
- You have previously received a Welcome Bonus from 888casino.
- The bonus may have been credited prior to the actual deposit itself. If this is the case, simply log out/log in - your bankroll should then reflect the correct amount.
- There may be a previously registered 888casino account which is related to yours that has already been granted the bonus. An account may be related due to one or more of the following reasons: same IP address, postal address, email address, deposit method, etc.
For a list of our many other ongoing promotions, please click here.
- Promotional bonuses are normally credited within 72 hrs.
- Each Promotion will have specific Terms and Conditions which must be adhered to, hence please ensure that you have not infringed on any of these requirements. For example; may be limited to one account per household or include certain timeframes within which the promotion applies.
- The bonus may have been received whilst you were in play, where you might not notice the increase in bankroll balance. This can be confirmed at any time by selecting 'My account' located on the top part of your Lobby, then 'Bonuses'.
- Some bonuses are ‘delayed’, where you’ll need to fulfil deposit requirements prior to the bonus being credited (may also need to be claimed once requirements are fulfilled – see note below).
Note: Certain regulations require individual bonuses to be claimed. If your bankroll has yet to reflect a bonus, check if this needs to be claimed as follows:
- Log into your 888casino account
- Go to ‘My Account’
- Select ‘My Rewards’
- Choose the ‘Bonuses’ tab
- If available, click the ‘Claim’ button next to the relevant bonus amount.
For a list of our many other ongoing promotions, please, click here.
If following the above examples, you meet the promotion requirements and have yet to be credited the bonus, please contact us with details of the offer and we shall gladly investigate the matter further for you.
Additional Information: To view our Bonus Policy, please click here.
If you have received a bonus offer from 888poker and have yet to see this bonus reflected on your bankroll balance, this may be due to one or more of the following reasons, depending on the bonus type:
- To view specific terms and conditions which apply to the Welcome Bonus, please refer to our Bonus Policy.
- The Welcome Bonus is not credited in one lump sum, this will be credited in $10 increments each time you accumulate 100 Status Points.
- You have previously received a Welcome Bonus from 888poker.
- The Welcome Bonus has been pending for over 90 days.
- There may be a previously registered 888poker account which is related to yours and has already been granted the bonus. An account may be related due to one or more of the following reasons: same IP address, postal address, email address, deposit method, etc.
For a list of our many other ongoing promotions, please click here.
£20/$88 registration Bonus Package
Common reasons for not receiving the £20/$88 free bonus package can be found here.
- To view specific terms and conditions which apply to our 'Invite a Friend' promotion, please click here.
- Promotional bonuses are normally credited within 72 hrs.
- Each Promotion will have specific Terms and Conditions which must be adhered to, hence please ensure that you have not infringed on any of these requirements. For example; may be limited to one account per household or include certain timeframes within which the promotion applies.
- Bonuses are credited in increments or in whole (dependent upon the promotion), but may require the accumulation of points before being granted. When playing at our cash tables, a progress bar is displayed which informs how close you are to receiving the bonus.
- The bonus may have been received whilst you were in play, where you might not notice the increase in bankroll balance. This can be confirmed at any time by selecting 'My Profile' (top left corner of your Lobby) > 'My account' > 'Bonuses'.
- Some bonuses are ‘delayed’, where you’ll need to fulfil deposit requirements prior to the bonus being credited (may also need to be claimed once requirements are fulfilled – see note below).
Note: Certain regulations require individual bonuses to be claimed. If your bankroll has yet to reflect a bonus, check if this needs to be claimed as follows:
- Log into your 888poker account
- Go to ‘My Account’
- Select ‘My Rewards’
- Choose the ‘Bonuses’ tab
- If available, click the ‘Claim’ button next to the relevant bonus amount.
For a list of our many other ongoing promotions, please click here.
If following the above examples, you meet the promotion requirements and have yet to be credited the bonus, please contact us with details of the offer and we shall gladly investigate the matter further for you.
Additional information: To view our Bonus Policy, please click here.
