Popular FAQS
Can't login to account
How long does it take to receive my withdrawal?
This FAQ applies to the following brands; click a logo for details:
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888casino. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888casino click here.
"Your Account has been Temporarily Disabled"
Either
- You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
- Your account may currently be disabled.
Please check your emails to see if our Operations Department have contacted you recently.
or
- You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Due to recent version updates we kindly ask our Play Money players to re-register"
Your Play Money account has been disabled due to a software upgrade. For more information click here.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your software is out of date please reinstall"
Your current software version is out-of-date (You will be prompted with a pop-up, upon login, asking you to re-install). For more information click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888poker. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888poker click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
Alternatively, contact our Member Support Department via the 'Contact us' form.
This FAQ applies to the following brands, click a logo for details:
- You may view the status of a withdrawal at any time by visiting our 'Cashier' and selecting the 'History' tab.
- 888casino's available withdrawal methods and the timeframes which apply to receive your funds are listed here.
- You may view the status of a withdrawal at any time by visiting our 'Cashier' and selecting the 'History' tab.
- 888poker's available withdrawal methods and the timeframes which apply to receive your funds are listed here.
- You may view the status of a withdrawal at any time by visiting our 'Cashier' and selecting the 'History' tab.
- 888sport's available withdrawal methods are listed below. Choose the 'More Details' link for further information about your chosen withdrawal method:
|
|
Total Timescale : Details: |
Up to 6 business days More Details |
|
|
||
|
|
Total Timescale : Details: |
Up to 8 business days More Details |
|
|
||
|
|
Total Timescale : Details: |
5 - 8 business days More Details |
|
|
||
|
|
Total Timescale : Details: |
2 - 3 business days More Details |
|
|
||
|
|
Total Timescale : Details: |
2 - 3 business days More Details |
|
|
||
|
|
Total Timescale : Details: |
2 - 3 business days More Details |
|
|
||
|
|
Total Timescale : Details: |
2 - 3 business days More Details |
|
|
||
|
|
Total Timescale : Details: |
2 - 3 business days More Details |
|
|
||
|
|
Total Timescale : Details: |
3 - 5 business days More Details |
|
|
||
Your withdrawal will be processed 1 business day from the date of request.
**Note: All time frames are calculated in business days (Monday through Friday). Up to the moment a withdrawal is processed, you may cancel your withdrawal request from within the Cashier and return it to your bankroll **
Please note:
You will be notified by email once processing of your withdrawal request has been completed and the funds have been transferred to you.
We will endeavor to process all withdrawals within the specified time period stated above, however there may be occasions where this does not occur, due to reasons which include but are not limited to verification procedures, technical issues or third parties' acts or omissions. We shall not be liable to you for any delay in processing your withdrawal request.
In addition, we reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
In the event that we terminate the offering of our business in your country, payouts will be subject to reasonable processing charges.
Please see our Withdrawal Policy for further information.
If your withdrawal has not been posted within the specified time limit (see chart above), please contact us immediately and we will investigate.
- You may view the status of a withdrawal at any time by visiting our 'Cashier' and selecting the 'History' tab.
- 888games's available withdrawal methods and the timeframes which apply to receive your funds, are listed here.
I believe a Hand/Round/Bet result was incorrect; how do I check?
Contacting Us
Our 'Game/Bet History' facility was designed to reassure members who have any doubts regarding their game-play.
Should you doubt the outcome of a game/bet, we kindly ask that you review your own history via our software/website.
If after reviewing the Round/Hand in question, you still feel that the result was incorrect, please contact us with the following information:
Note: Your 888casino game history can be located as follows:
- Log into your 888casino account and click the ‘User’ icon above your username (top left hand corner).
- A new window is displayed; select ‘Gaming History‘.
- You are now presented with a list of games played within a specified period i.e. from the dropdown menu, select the last 30 days, 60 days or 90 days.
- Your personal gaming history stores a record of the last games played in reverse date/time order, with the most recent at the top.
If after reviewing the game in question, you still feel that the result was incorrect, please contact us with the following information:
Note: Your 888poker game history can be located as follows:
- Log into your 888poker account and click 'My profile'.
- Select 'Game History' from the drop down menu; here you're able to review all your recent game play.
If after reviewing the hand in question, you still feel that the result was incorrect, please contact us with the following information:
Note: Your 888games history can be located as follows:
- Log into your 888games account and click the 'User' (username) button; located on the top right of our 'Home' screen.
- Select 'Gaming History' from the drop down menu; here you're able to review all your recent game play.
If after reviewing the round in question, you still feel that the result was incorrect, please contact us with the following information:
Note: Your 888sport betting history can be located as follows:
- Log into your 888sport account and click the 'User' (head & shoulders) icon.
- Select 'Betting History' to be presented with a list of your recent bets and corresponding results.
If after reviewing the bet in question, you still feel that the result was incorrect, please contact us with the following information:
- Your Username
- Date/Time of Game
- Game Type + Round/Hand/Bet ID
- A brief explanation of the issue
Alternatively, please take a screen shot of the Round/Hand/Bet in question and send this to us as an attachment (JPEG format).
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
Also, for a list of our many ongoing promotions, please click here
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
Also, for a list of our many ongoing promotions, please click here
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Alternatively, please click here for details regarding our 'Member Support' telephone number.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
- Within all our ‘Online Help’ pages – you’ll find a Contact us button.
- Click the button to quickly submit a question to our Support Team.
Note: Prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
Bonus not credited
What is your Withdrawal Policy?
This FAQ applies to the following brands; click a logo for details:
If you've received a bonus offer from 888casino and have yet to see this bonus reflected on your bankroll balance, this may be due to one or more of the following reasons, depending on the bonus type.
Welcome Bonus
- To view specific terms and conditions which apply to our Welcome Bonus, please refer to our Bonus Policy.
- You have previously received a Welcome Bonus from 888casino.
- The bonus may have been credited prior to the actual deposit itself. If this is the case, simply log out/log in - your bankroll should then reflect the correct amount.
- There may be a previously registered 888casino account which is related to yours that has already been granted the bonus. An account may be related due to one or more of the following reasons: same IP address, postal address, email address, deposit method, etc.
For a list of our many other ongoing promotions, please click here.
Other Bonuses
- Promotional bonuses are normally credited within 72 hrs.
- Each Promotion will have specific Terms and Conditions which must be adhered to, hence please ensure that you have not infringed on any of these requirements. For example; may be limited to one account per household or include certain timeframes within which the promotion applies.
- The bonus may have been received whilst you were in play, where you might not notice the increase in bankroll balance. This can be confirmed at any time by selecting 'My account' located on the top part of your Lobby, then 'Bonuses'.
For a list of our many other ongoing promotions, please, click here.
If following the above examples, you meet the promotion requirements and have yet to be credited the bonus, please contact us with details of the offer and we shall gladly investigate the matter further for you.
Additional Information: To view our Bonus Policy, please click here.
If you have received a bonus offer from 888poker and have yet to see this bonus reflected on your bankroll balance, this may be due to one or more of the following reasons, depending on the bonus type:
Welcome Bonus
- To view specific terms and conditions which apply to the Welcome Bonus, please refer to our Bonus Policy.
- The Welcome Bonus is not credited in one lump sum, this will be credited in $10 increments each time you accumulate 100 Status Points.
- You have previously received a Welcome Bonus from 888poker.
- The Welcome Bonus has been pending for over 90 days.
- There may be a previously registered 888poker account which is related to yours and has already been granted the bonus. An account may be related due to one or more of the following reasons: same IP address, postal address, email address, deposit method, etc.
For a list of our many other ongoing promotions, please click here.
£20/$88 registration Bonus Package
Common reasons for not receiving the £20/$88 free bonus package can be found here.
'Invite a Friend' Bonus
- To view specific terms and conditions which apply to our 'Invite a Friend' promotion, please click here.
Other Bonuses
- Promotional bonuses are normally credited within 72 hrs.
- Each Promotion will have specific Terms and Conditions which must be adhered to, hence please ensure that you have not infringed on any of these requirements. For example; may be limited to one account per household or include certain timeframes within which the promotion applies.
- Bonuses are credited in increments or in whole (dependent upon the promotion), but may require the accumulation of points before being granted. When playing at our cash tables, a progress bar is displayed which informs how close you are to receiving the bonus.
- The bonus may have been received whilst you were in play, where you might not notice the increase in bankroll balance. This can be confirmed at any time by selecting 'My Profile' (top left corner of your Lobby) > 'My account' > 'Bonuses'.
For a list of our many other ongoing promotions, please click here.
If following the above examples, you meet the promotion requirements and have yet to be credited the bonus, please contact us with details of the offer and we shall gladly investigate the matter further for you.
Additional information: To view our Bonus Policy, please click here.