This FAQ applies to the following brands; click a logo for details:
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888casino. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888casino click here.
"Your Account has been Temporarily Disabled"
Either
- You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
- Your account may currently be disabled.
Please check your emails to see if our Operations Department have contacted you recently.
or
- You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Due to recent version updates we kindly ask our Play Money players to re-register"
Your Play Money account has been disabled due to a software upgrade. For more information click here.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your software is out of date please reinstall"
Your current software version is out-of-date (You will be prompted with a pop-up, upon login, asking you to re-install). For more information click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888poker. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888poker click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
- For Euro 2020, take advantage of our Bet 10 Get 30 Welcome Offer for new members (see below for T&C's)
- Earn £/€/$30 in Free Bet tokens and a £/€/$10 Casino Bonus by placing a qualifying bet
- There's also another great Bet £/€/$10 Get £/€/$5 Daily Euro 2020 Offer; details and T&C's can be found here.
Below you'll find some of our frequently asked questions:
What can I win?
- You can earn £/€/$30 in Free Bet tokens and a £/€/$10 Casino Bonus by placing a qualifying bet.
How do I claim my Free Bet/Bonus & how long before these are credited to my sports account?
- For information about how to redeem your free bets, click here
- Free Bet tokens and the Casino Bonus will be credited upon qualifying bet settlement; occasionally, this may take up to 72 hours after bet settlement but no longer
- For UK Players - Free Bet tokens must be claimed within 7 days of your qualifying bet settling. This can be done by clicking the ‘Claim Now’ button in the confirmation e-mail we’ll send you, or via the pop-up message when you log in to your account
- For all countries - Casino Bonus must be claimed within 7 days of your qualifying bet settling. This can be done by clicking the ‘Claim Now’ button in the confirmation e-mail we’ll send you, or via the pop-up message when you log in to your account.
How long does the Free Bet and Casino Bonus last?
- Once credited, Free Bet tokens expire after 7 days
- Once credited, the Casino Bonus will expire after 60 days.
For all territories outside the UK - Use the promo code 30FB when making your first deposit.
- If betting from outside the UK, be sure to enter the Promo Code 30FB in our Cashier when making your first 'real money' deposit of at least €/£10
- The code should be entered in the Got a promotion code? field.
Are there certain deposit methods which if used would make me ineligible for this Welcome Offer?
- Members depositing with PayPal, Muchbetter, Paysafe Card, Neteller or Skrill will not be eligible for this promotion
- You cannot use a different method afterwards to become eligible again. First time deposits only.
What's a qualifying bet?
- A qualifying bet is your first ‘real money’ stake of at least £/€/$10 at odds of 1.50 or greater placed on any sports market
- Multiple bets qualify with cumulative odds of 1.50 or greater
- Each way bets count as two bets and must be at least £/€/$10 each way (£/€/$20 in total) to qualify
- First qualifying bet must be placed within 30 days of registration.
What doesn't qualify?
- Free Bet stakes and bets placed with Profit Boost tokens
- Cashed Out, Voided and Permutation Bets
- Bets placed on Virtual Sports
- Members making their first deposits with PayPal, Muchbetter, Paysafe Card, Neteller or Skrill.
Anything else that I'm missing?
- Bet Limits still apply to individual members when using Free Bet tokens
- If you win a bet with your Free Bet token, you will only receive the winnings; the Free Bet stake will not be included in your returns
- Free Bet tokens will be credited as three separate £/€/$10 tokens. One of these tokens may only be used on a mobile device
- Free Bet tokens cannot be used on each way bets or permutations
- Free Bet tokens must be used in their entirety. They cannot be used to place a succession of smaller bets
- Free Bet tokens cannot be combined with ‘real money’ stakes
- Bets placed with Free Bet tokens cannot be cashed out
- To withdraw any winnings from your Casino Bonus, you must wager the bonus up to 40 times of its value within 14 days
- Casino Bonus wins are capped at £/€/$500, excluding jackpot wins
- Casino Bonus can be used on selected games in casino only.
Where do I find your betting rules?
- Our Betting Rules can be found here.
I'm required to verify my details; how do I do this?
- For information about how to verify your details, click here.
How do I log into my 888sport account?
- If you've already registered an account at 888sport, visit our website, click the 'LOGIN' button (top right of our home page), and enter your username/password into the relevant fields.
How do I register an account at 888sport?
- To register an account at 888sport, click the 'JOIN NOW' button and provide your personal details.
I've forgotten my username/password, how do I retrieve these details?
- For information about how to request a username reminder, click here.
- To find out how to reset your password, click here.
Will you be offering any other Euro 2020 promotions?
- Yes we will; be sure to keep yourself updated by regularly visiting our Promotions page here!
* If you are resident in New Jersey please click here.*
To close your account (for reasons NOT related to responsible gaming), please select one of the following:
How to close your 888 account (Online)
1. Log into our cashier here.
2. Finally, select the option 'Close my account' and click 'Submit' (see below).
Note: If you wish to request a Take a break/Self Exclusion period, click here for further details.
How to request an account closure using our 'Contact us' form
Click here to be presented with a 'Contact us' form.
Ensure that the Subject reads 'Account Closure Request'.
Within the 'Description' field, provide the following details as registered with 888:
- Your full name
- Your full home address, including the City and Post Code
- Your email address.
We would also appreciate an explanation of why you chose to terminate your account. This will help us understand your expectations and work towards meeting them.
Once the above request/details have been submitted, please allow up to 48hrs for your account to be closed. Upon completion, we will proceed to send you an account closure confirmation via email.
Note: If you wish to request a Take a break/Self Exclusion period, click here for further details.
To request an account reopened, where the closure was initially applied at the request of the account holder, please contact us directly.
For our contact details, simply click on the relevant brand below:
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888.com account:
In order to request your account reopened, please call us directly.
For 888casino's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888casino account:
In order to request your account reopened, please call us directly.
For 888poker's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888poker account:
In order to request your account reopened, please call us directly.
For 888sport's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888sport account:
In order to request your account reopened, please call us directly.
For 888games contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888games account:
- Your full name
- Your full home address
- Your registered e-mail address
Note: We reserve the right to refuse the reopening of an account for any reason and at our own discretion.
To view our Withdrawal Policy please click here.
To view our Withdrawal Policy please click here.
To view our Withdrawal Policy please click here.
To view our Withdrawal Policy please click here.
To view our Withdrawal Policy please click here.
