This FAQ applies to the following brands; click a logo for details:
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888casino. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888casino click here.
"Your Account has been Temporarily Disabled"
Either
- You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
- Your account may currently be disabled.
Please check your emails to see if our Operations Department have contacted you recently.
or
- You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Due to recent version updates we kindly ask our Play Money players to re-register"
Your Play Money account has been disabled due to a software upgrade. For more information click here.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your software is out of date please reinstall"
Your current software version is out-of-date (You will be prompted with a pop-up, upon login, asking you to re-install). For more information click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888poker. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888poker click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may currently be disabled. Please check your emails to see if our Operations Department have contacted you recently.
or
-
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our Member Support Department via the 'Contact us' form.
"Our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.
To request an account reopened, where the closure was initially applied at the request of the account holder, please contact us directly.
For our contact details, simply click on the relevant brand below:
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888.com account:
In order to request your account reopened, please call us directly.
For 888casino's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888casino account:
In order to request your account reopened, please call us directly.
For 888poker's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888poker account:
In order to request your account reopened, please call us directly.
For 888sport's contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888sport account:
In order to request your account reopened, please call us directly.
For 888games contact details, click here.
Alternatively, contact our Member Support Department via email using the Contact us form and provide us with the following details, as registered within your 888games account:
- Your full name
- Your full home address
- Your registered e-mail address
Note: We reserve the right to refuse the reopening of an account for any reason and at our own discretion.
This FAQ applies to the following brands; click a logo for details:
To reset your
888casino password, carry out the following:
1. On our login page, click 'Forgot?' next to the 'Password' field.
2. Enter your Username, Email or Mobile Number; click 'Next Step'.
3. Choose how you want to receive the password reset details i.e. 'Email' or 'Text message (SMS)'; click 'Next Step'.
4. Check for our email/SMS and click the link OR enter the Pin Code online (see below); click 'Next Step'.
5. Both the link OR entering the Pin Code manually, directs you to our 'Password Reset' page; simply create a new password, confirm and click 'Save'.
For details on how to receive a reminder of your 888casino username, click here.
If after resetting your password/receiving a username reminder, you continue to experience login issues; click here.
Important information: To play at 888.com, you're required to reside in a country where we provide our services.
To reset your 888poker password, carry out the following:
1. On our login page, click Forgot 'Password'.
2. Enter your Username, Email or Mobile Number and select your Year of birth; click 'Next Step'.
3. Choose how you want to receive the password reset details i.e. 'Email' or 'Text message (SMS)'; click 'Next Step'.
4. Check for our email/SMS and click the link OR enter the Pin Code online (see below); click 'Next Step'.
5. Both the link OR entering the Pin Code manually, directs you to our 'Password Reset' page; simply create a new password, confirm and click 'Save'.
For details on how to receive a reminder of your 888poker username, click here.
If after resetting your password/receiving a username reminder, you continue to experience login issues; click here.
Important information: To play at 888.com, you're required to reside in a country where we provide our services.
To reset your 888sport password, carry out the following:
1. On our login page, click 'Forgot?' to the right of your 'Password' field.
2. Enter your Username, Email or Mobile Number; click 'Next Step'.
3. Choose how you want to receive the password reset details i.e. 'Email' or 'Text message (SMS)'; click 'Next Step'.
4. Check for our email/SMS and click the link OR enter the Pin Code online (see below); click 'Next Step'.
5. Both the link OR entering the Pin Code manually, directs you to our 'Password Reset' page; simply create a new password, confirm and click 'Save'.
For details on how to receive a reminder of your 888sport username, click here.
If after resetting your password/receiving a username reminder, you continue to experience login issues; click here.
Important information: To play at 888.com, you're required to reside in a country where we provide our services.
To reset your 888games password, carry out the following:
1. On our login page, click Forgot PASSWORD?
2. Enter your Username, Email or Mobile Number; click 'Next Step'.
3. Choose how you want to receive the password reset details i.e. 'Email' or 'Text message (SMS)'; click 'Next Step'.
4. Check for our email/SMS and click the link OR enter the Pin Code online (see below); click 'Next Step'.
5. Both the link OR entering the Pin Code manually, directs you to our 'Password Reset' page; simply create a new password, confirm and click 'Save'.
For details on how to receive a reminder of your 888games username, click here.
If after resetting your password/receiving a username reminder, you continue to experience login issues; click here.
Important information: To play at 888.com, you're required to reside in a country where we provide our services.
