Popular FAQS
Can't Login to Account
Contacting Us
This FAQ applies to the following brands; click a logo for details:
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888casino. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888casino click here.
"Your Account has been Temporarily Disabled"
Either
- You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
- Your account may currently be disabled.
Your account may have been disabled by the operations team, and you may have received an email from them. Often Operations will contact players with request for documents in order to verify their account or certain details. Documents can be uploaded for verification in the Safe Cashier.
or
- You may have requested a self-exclusion period which has yet to expire.
"Due to recent version updates we kindly ask our Play Money players to re-register"
Your Play Money account has been disabled due to a software upgrade. For more information click here.
"Our services may no longer be offered to your country of residence"
The legality of online gaming varies from one jurisdiction to another.
888casino recommends that you consult your local authorities for specific regulations in your own area, as individuals from certain countries can neither open an account with our Company, make any deposits or use our Services.
Persons located in certain countries which the Company does not service, will not be eligible to open an account with the Company, make any deposits or use the Services. Access from these countries to the Company's websites will be blocked. The Company reserves the right to change the list of countries from which it will not accept users of the Service from time to time at its sole discretion and any such change may have immediate effect.
Note: If you're trying to register an account from the US, please click here.
If you still cannot login to your account, please call our Member Support Team directly; click here to view our contact details.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your software is out of date please reinstall"
Your current software version is out-of-date (You will be prompted with a pop-up, upon login, asking you to re-install). For more information click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888poker. For assistance, please call our Member Support Department directly - click here for contact details.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888poker click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may have been disabled by the operations team, and you may have received an email from them. Often Operations will contact players with request for documents in order to verify their account or certain details. Documents can be uploaded for verification in the Safe Cashier , alternatively you can also send them to Operations@888brands.net
or
-
You may have requested a self-exclusion period which has yet to expire.
"Our services may no longer be offered to your country of residence"
The legality of online gaming varies from one jurisdiction to another.
888poker recommends that you consult your local authorities for specific regulations in your own area, as individuals from certain countries can neither open an account with our Company, make any deposits or use our Services.
Persons located in certain countries which the Company does not service, will not be eligible to open an account with the Company, make any deposits or use the Services. Access from these countries to the Company's websites will be blocked. The Company reserves the right to change the list of countries from which it will not accept users of the Service from time to time at its sole discretion and any such change may have immediate effect.
Note: If you're trying to register an account from the US, please click here.
If you still cannot login to your account, please call our Member Support Team directly; click here to view our contact details.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"Your Account has been Temporarily Disabled"
Either
-
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
or
-
Your account may have been disabled by the operations team, and you may have received an email from them. Often Operations will contact players with request for documents in order to verify their account or certain details. Documents can be uploaded for verification in the Safe Cashier , alternatively you can also send them to Operations@888brands.net
or
-
You may have requested a self-exclusion period which has yet to expire.
"Our services may no longer be offered to your country of residence"
The legality of online gaming varies from one jurisdiction to another.
888sport recommends that you consult your local authorities for specific regulations in your own area, as individuals from certain countries can neither open an account with our Company, make any deposits or use our Services.
Persons located in certain countries which the Company does not service, will not be eligible to open an account with the Company, make any deposits or use the Services. Access from these countries to the Company's websites will be blocked. The Company reserves the right to change the list of countries from which it will not accept users of the Service from time to time at its sole discretion and any such change may have immediate effect.
Note: If you're trying to register an account from the US, please click here.
If you still cannot login to your account, please call our Member Support Team directly; click here to view our contact details.
.
* If you are resident in New Jersey (US) please click here.*
"How to start LiveChat if you are logged in your account"
- Go to the 888 website;
- Click the “?” button on the top right;
"How to LiveChat if you are NOT logged in your account"
- Open the 888 app and click on the top left menu button (
); - Click on “Help Centre”;
"How to start LiveChat if you are logged in your account"
- Go to the 888 website;
- Click the “?” button on the top right;
"How to LiveChat if you are NOT logged in your account"
- Open the 888 app and click on the top left menu button ();
- Click on “Help Centre”;
"How to start LiveChat if you are logged in your account"
- Go to the 888 website;
- Click the “?” button on the top right;
"How to LiveChat if you are NOT logged in your account"
- Open the 888 app and click on the top left menu button ();
- Click on “Help Centre”;
"How to start LiveChat if you are logged in your account"
- Go to the 888 website;
- Click the “?” button on the top right;
"How to LiveChat if you are NOT logged in your account"
- Open the 888 app and click on the top left menu button ();
- Click on “Help Centre”;
How long does it take to receive my withdrawal?
How do I reopen my account?
This FAQ applies to the following brands, click a logo for details:
- To view the status of a withdrawal, log in to your 888casino account; click the user icon, select 'Transaction History' then the 'Withdrawal' tab.
- 888casino's available withdrawal methods and the timeframes which apply to receive your funds are listed here.
- To view the status of a withdrawal, log in to your 888poker account; click the user icon, select 'Transaction History' then the 'Withdrawal' tab.
- 888poker's available withdrawal methods and the timeframes which apply to receive your funds are listed here.
- To view the status of a withdrawal, log in to your 888sport account; click the user icon, select 'Transaction History' then the 'Withdrawal' tab.
- 888sport's available withdrawal methods and the timeframes which apply to receive your funds are listed here.
To request an account reopened, where the closure was initially applied at the request of the account holder, please contact us directly.
For our contact details, simply click on the relevant brand below:
Please be prepared to provide us with the following details, as registered within your 888.com account:
In order to request your account reopened, please call us directly.
For 888casino's contact details, click here and be prepared to provide us with the following details, as registered within your 888casino account:
In order to request your account reopened, please call us directly.
For 888poker's contact details, click here and be prepared to provide us with the following details, as registered within your 888poker account:
In order to request your account reopened, please call us directly.
For 888sport's contact details, click here and be prepared to provide us with the following details, as registered within your 888sport account:
In order to request your account reopened, please call us directly.
For 888games contact details, click here and be prepared to provide us with the following details, as registered within your 888games account:
- Your full name
- Your full home address
- Your registered e-mail address
How do I close my account?
How do I reset my password?
* If you are resident in New Jersey please click here.*
To close your account (for reasons NOT related to responsible gaming), please select one of the following:
How to close your 888 account (Online)
- Firstly, you must login to our cashier here.
- If you have forgotten your password or username, find out how to retrieve these here.
- Finally, select the option 'Close my account' and click 'Submit' (see below).
Note: If you want to request a Take a break/Self Exclusion period, click here for further details.
How to request an account closure via our chat channel
- Login to your 888 account and click the User icon.
- From the side menu, select ‘Help Center’.
- Choose the ‘CHAT’ option to be assisted by one of our support agents.
Note: Chat is only available when you're logged into your 888 account.
Alternatively, if you want to request a Take a break/Self Exclusion period, click here for further details.
This FAQ applies to the following brands; click a logo for details:
1. On our login page, click the Forgot 'Password' link.
2. Enter your Username, Email or Mobile Number; click 'Next Step'.
3. Choose how you want to receive the password reset details i.e. 'Email' or 'Text message (SMS)'; click 'Next Step'.
4. Check for our email/SMS and click the link OR enter the Pin Code online (see below); click 'Next Step'.
5. Both the link OR entering the Pin Code manually, directs you to our 'Password Reset' page; simply enter your new password, confirm and click 'Save'.
Note: If you've exceeded the number of password resets and need to wait 24 hours before attempting again, you can contact us for assistance.
For details on how to receive a reminder of your 888casino username, click here.
If after resetting your password/receiving a username reminder, you continue to experience login issues; click here.
Important information: To play at 888.com, you're required to reside in a country where we provide our services.
To reset your 888poker password, carry out the following:
1. On our login page, click the Forgot 'Password' link.
2. Enter your Username, Email or Mobile Number; click 'Next Step'.
3. Choose how you want to receive the password reset details i.e. 'Email' or 'Text message (SMS)'; click 'Next Step'.
4. Check for our email/SMS and click the link OR enter the Pin Code online (see below); click 'Next Step'.
5. Both the link OR entering the Pin Code manually, directs you to our 'Password Reset' page; simply enter your new password, confirm and click 'Save'.
Note: If you've exceeded the number of password resets and need to wait 24 hours before attempting again, you can contact us for assistance.
For details on how to receive a reminder of your 888poker username, click here.
If after resetting your password/receiving a username reminder, you continue to experience login issues; click here.
Important information: To play at 888.com, you're required to reside in a country where we provide our services.
To reset your 888sport password, carry out the following:
1. On our login page, click the Forgot 'Password' link.
2. Enter your Username, Email or Mobile Number; click 'Next Step'.
3. Choose how you want to receive the password reset details i.e. 'Email' or 'Text message (SMS)'; click 'Next Step'.
4. Check for our email/SMS and click the link OR enter the Pin Code online (see below); click 'Next Step'.
5. Both the link OR entering the Pin Code manually, directs you to our 'Password Reset' page; simply enter your new password, confirm and click 'Save'.
Note: If you've exceeded the number of password resets and need to wait 24 hours before attempting again, you can contact us for assistance.
For details on how to receive a reminder of your 888sport username, click here.
If after resetting your password/receiving a username reminder, you continue to experience login issues; click here.
Important information: To play at 888.com, you're required to reside in a country where we provide our services.
