Join
Download
Join
 

888 Group's acquisition of William Hill International – Safer Gambling FAQs

On 1 July 2022 the 888 Group, which owns and operates 888casino, 888poker, 888sport and 777.com, acquired William Hill International which owns and operates William Hill and Mr Green.


  1. I am self-excluded with an 888 brand and have an account with William Hill/Mr Green. Will my self-exclusion be automatically applied to the William Hill brands?

    From 20 April 2023, any NEW self-exclusion request will be extended to any related accounts we identify that you hold with 888 group brands: 888casino, 888poker, 888sport, 777.com, William Hill and Mr Green. If you already have another active self-exclusion agreement(s) with 888 group brands, we will extend the expiry date of all self-exclusions to the date furthest in the future.

    If, prior to 20 April 2023, you Self-Excluded with 888casino, 888poker, 888sport or 777.com then your Self-Exclusion will only apply to 888/777. You can choose to extend your Self-Exclusion by accessing the online option on William Hill and Mr Green.

    From 20 April 2023, if you register a new account with 888 (888casino, 888poker, 888sport, 777.com) and already have an active self-exclusion with William Hill or Mr Green, we will apply your self-exclusion to all 888 group brands.

    If you choose to self exclude, you may also wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

  2. I am self-excluded with a William Hill brand and I have an account with 888. Will my self-exclusion be automatically applied to the 888 brands?

    From 20 April 2023, any NEW Self-Exclusion request will be extended to any related accounts we identify that you hold with 888 group brands: 888casino, 888poker, 888sport, 777.com, William Hill and Mr Green. If you already have another active self-exclusion agreement(s) with 888 group brands, we will extend the expiry date of all self-exclusions to the date furthest in the future.

    If, prior to 20 April 2023, you Self-Excluded with William Hill / Mr Green then your Self-Exclusion will only apply to William Hill / Mr Green. You can choose to extend your Self-Exclusion by accessing the online option on 888 and 777.

    From 20 April 2023, if you register a new account with William Hill or Mr Green and already have an active self-exclusion with 888casino, 888poker, 888sport, 777.com, we will apply your self-exclusion to all 888 group brands including William Hill and Mr Green.

    If you choose to self-exclude, you may also wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, click here - www.gamstop.co.uk

  3. I have a product block with a William Hill brand (for example, casino only). Will that product block be automatically applied to any accounts I have with 888?

    If you have blocked access to specific products (e.g. casino, poker or bingo) on the William Hill brands, that product block will not be applied to your account with any 888 brands. You will need to apply the product block directly with the relevant 888 brand in order to have a similar block applied on your 888 account by contacting us via live chat.

  4. I have set a deposit limit on my 888 account. Will my deposit limit be automatically applied to any account I have with a William Hill brand?

    A deposit limit you set on your account with an 888 brand applies only to that account, and not any other accounts you hold with 888 or William Hill. Please bear this in mind when setting your budget and deposit limits on your accounts.

    To set a deposit limit on your account with any other 888 brand or William Hill brand, you will need to set the deposit limit per account with the relevant website. For 888 accounts, please contact our Member Support Team via live chat for assistance. For William Hill accounts, please check here and for Mr Green accounts, please check here.

  5. If I “take a break” on my account, will all my accounts be suspended?

    If you “take a break” on one of your 888 accounts, this tool applies only to that account and does not apply to any other 888 brand or William Hill brands. You will need to apply the “take a break” tool directly to the relevant account to have a similar tool applied to that account.

  6. I want to self-exclude from all online gambling. What shall I do?

    We recommend you consider registering with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

    If you choose to self-exclude, it is really important that the details you provide to GAMSTOP and the details you provided for all of your online gambling accounts match. If you do not provide us or GAMSTOP with accurate and consistent details, your self-exclusion may not be effective in preventing you from accessing your accounts so please do take care to ensure the details are the same. If your account details do not match, please update your details.


For more advice and support, please contact us via Live Chat.