The Company (as defined in the User Agreement) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products. More information can be found at www.888responsible.com
As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. eCOGRA ensures that approved gaming offerings are properly and transparently monitored to provide player protection.
We have implemented the following company policies and tools:
In line with the Gibraltar Gambling Act and the UK Gambling Act, the Company does not allow anyone under the age of 18 to play its casino or poker games. It is an offense for minors to participate in gambling activity.
Our casino and poker room are not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at our websites. We use sophisticated verification systems which can identify minors who log in to our software.
Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programmes.
Below are links to some such providers and software:Cyber Patrol
Tips for parents:
Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with us, please notify our Operations Department at email@example.com.
The Company recognises that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:
Like many things, what is enjoyable in moderation can be disastrous in excess.
Advice and Help
Keep in mind that you always have someone to talk to.
If you suspect that you may have a gambling problem, you can contact:
GamCare is a registered charity which provides information, advice and counseling to anyone in the UK who suffers from a gambling problem. If you wish to contact GamCare you can call a freephone number on 0808 8020 133 (between the hours of 8am to midnight, 7 days a week) or call 0845 6000 133 (local rate from UK). In addition you can visit the GamCare Website.
The major landline operators and several of the main mobile networks do not charge for calls to the freephone number.
You may also seek professional help from the following organisations:
If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try our self-assessment test.
The E-Break & Support program offers you 4 weeks of regular e-mail support by a professional advisor from Gambling therapy, at no charge. This will help our members, who might be feeling stressful and concerned about their gambling to think about the right place gambling holds in their life.
To find out more about this program you may contact Gambling Therapy.
As part of our policy, we give you the tools to control the amount of money you use to gamble on our sites. You can set your own deposit limits on the relevant brand and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Member support is available by phone, email and live chat 24 hours a day, 7 days a week. You can set your own deposit limits and request to adjust them at any time online through the cashier. Please note that should you have more than one account operated by us, your deposit limit can be implemented across all of your accounts. If you wish to do so, please contact our Member Support Team.
To help you set limits that are right for you, try answering this short questionnaire:
Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
If you feel that our promotional materials are encouraging you to play more than you want, please send a written request to unsubscribe via firstname.lastname@example.org.
If, at any stage, you become concerned about your gambling behavior, you can request one of the following without any cooling-off period:
During “Take a Break” periods we will restrict your account on the specific requested brand only. Any new accounts you might attempt to open during the “Take a Break” period will also be blocked as soon as detected. In addition, the Company will take all reasonable measures to make sure you do not receive any promotional material during this time.
During the self-exclusion period, the blocked access will be enforced and irrevocable. You must call our Member Support Team to re-activate your account once the period has ended. Please note that there will be a one day cooling-off period before we are able to provide you access to your account.
Should you choose to self-exclude from our platform, we will close all accounts identified as belonging to you. We urge you to contact our Member Support Team to ensure that all of your accounts with us are closed. In addition, you should consider self-excluding from any other online gaming operators which you have an account with.
You acknowledge and agree that should you choose to self-exclude from any of our sites, we shall terminate your account and return to you cashable funds held in such account in accordance with the terms of the User Agreement. You shall not be permitted to open or use a new account with any other site operated by us during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another site, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account.
You can request a “Take a Break” period through the Cashier, or by calling our Member Support Team, available by phone, email and live chat 24 hours a day, 7 days a week. If you wish to apply the self-exclusion option, please call our Member Support Team, available by phone 24 hours a day, 7 days a week.
Please note: If you download any of our applications to your device from the Apple AppStore or directly from our website to your device and you accept to receive push notifications, we will not be able to block receipt of such notifications even if you choose to self-exclude from any of our sites. The only way to prevent receipt of such notifications is by changing the settings on the device itself. If you are unsure about requesting self-exclusion, ask yourself the four questions below:
If your answer is yes to at least one of them, we recommend that you “Take a Break” and seek professional help.
You can also use the following software which will prevent your computer from accessing online gambling websites:
For further assistance please click here.