Responsible Gaming


888responsible

The Company (as defined in the User Agreement) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products. More information can be found at www.888responsible.com

As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. eCOGRA ensures that approved gaming offerings are properly and transparently monitored to provide player protection.

We have implemented the following company policies and tools:

Protection of minors
Preventing compulsive gambling
Self limits
Self-exclusion

eCOGRA

Protection of minors

Protection Minors

In line with the Gibraltar Gambling Act and the UK Gambling Act, the Company does not allow anyone under the age of 18 to play its casino or poker games. It is an offense for minors to participate in gambling activity.

Our casino and poker room are not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at our websites. We use sophisticated verification systems which can identify minors who log in to our software.

Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programmes.

Below are links to some such providers and software:

Cyber Patrol
GamBlock
Net Nanny

Tips for parents:

  • Do not leave children unattended near your computer when the casino or poker room software is running. You must take special care to ensure that they do not access our services via your devices.
  • Protect your gambling programs with password access.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your username, password and deposit method details out of the reach of children.
  • Educate your children about the legality and the potential damage of underage gambling.
  • Limit the length of time your children spend online.
  • Take particular care regarding the use by minors of facilities such as mobile devices.

Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with us, please notify our Operations Department at operations@cassava.net.

Preventing Compulsive Gambling

The Company recognises that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:

  1. The Company's training program incorporates methods and techniques that assist our employees in recognizing and taking appropriate actions when they identify compulsive or underage gambling.
  2. We have implemented an easy to use self-exclusion program for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from entering our casino or poker room.
  3. We let you set your own maximum allowed deposit amount.
  4. Upon your request, we will remove your name from our email list.

Remember

  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
  • Make sure that the decision to gamble is your choice.
  • Never try to chase your losses.
  • Check the amounts you spend on a regular basis in the Cashier.
  • Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess.

Advice and Help

Keep in mind that you always have someone to talk to.

If you suspect that you may have a gambling problem, you can contact:


GamCare non certified

GamCare is a registered charity which provides information, advice and counseling to anyone in the UK who suffers from a gambling problem. If you wish to contact GamCare you can call a freephone number on 0808 8020 133 (between the hours of 8am to midnight, 7 days a week) or call 0845 6000 133 (local rate from UK). In addition you can visit the GamCare Website.

The major landline operators and several of the main mobile networks do not charge for calls to the freephone number.

You may also seek professional help from the following organisations:

Gamblers Anonymous
National Council on Problem Gambling
Helping Hand/IGC
Gambling Therapy Helpline



If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try our self-assessment test.

The E-Break & Support program

The E-Break & Support program offers you 4 weeks of regular e-mail support by a professional advisor from Gambling therapy, at no charge. This will help our members, who might be feeling stressful and concerned about their gambling to think about the right place gambling holds in their life.

To find out more about this program you may contact Gambling Therapy.

Self limits

As part of our policy, we give you the tools to control the amount of money you use to gamble on our sites. You can set your own monthly deposit limits on the relevant brand and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Member support is available by phone, email and live chat 24 hours a day, 7 days a week. You can set your own monthly deposit limits and request to adjust them at any time online through the cashier. Please note that should you have more than one account operated by us, your deposit limit can be implemented across all of your accounts. If you wish to do so, please contact our Member Support Team.

To help you set limits that are right for you, try answering this short questionnaire:

  1. Establish what constitutes an acceptable loss before starting to gamble.
  2. Note how often you play.
  3. Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

Self-Exclusion and “Take a Break”

If, at any stage, you become concerned about your gambling behavior, you can request one of the following:

  • “Take a Break” for one day
  • “Take a Break” for seven days
  • “Take a Break” for two weeks
  • “Take a Break” for one month
  • “Take a Break” for two months
  • “Take a Break” for three months
  • A six-month self-exclusion period which can be extended upon request.

During “Take a Break” periods we will restrict your account on the specific requested brand only. Any new accounts you might attempt to open during the “Take a Break” period will also be blocked as soon as detected. In addition, the Company will take all reasonable measures to make sure you do not receive any promotional material during this time.

During the self-exclusion period, the blocked access will be enforced and irrevocable. You must call our Member Support Team to re-activate your account once the period has ended.

Should you choose to self-exclude from our platform, we will close all accounts identified as belonging to you. We urge you to contact our Member Support Team to ensure that all of your accounts with us are closed. In addition, you should consider self-excluding from any other online gaming operators which you have an account with.

You acknowledge and agree that should you choose to self-exclude from any of our sites, we shall terminate your account and return to you cashable funds held in such account in accordance with the terms of the User Agreement. You shall not be permitted to open or use a new account with any other site operated by us during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another site, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account.

You can request a “Take a Break” period through the Cashier, or by calling our Member Support Team, available by phone, email and live chat 24 hours a day, 7 days a week. If you wish to apply the self-exclusion option, please call our Member Support Team, available by phone 24 hours a day, 7 days a week.

Please note: If you download any of our applications to your device from the Apple AppStore or directly from our website to your device and you accept to receive push notifications, we will not be able to block receipt of such notifications even if you choose to self-exclude from any of our sites. The only way to prevent receipt of such notifications is by changing the settings on the device itself. If you are unsure about requesting self-exclusion, ask yourself the four questions below:

  • Is gambling interfering with your work or other responsibilities?
  • Are you trying to make up for prior gambling losses?
  • Are you recovering from an addictive disorder?
  • Do you gamble under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you “Take a Break” and seek professional help.

You can also use the following software which will prevent your computer from accessing online gambling websites:

Cyber Patrol
GamBlock
Net Nanny


Support

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